In-stock orders placed before 3.00pm on a working day are dispatched the same day; orders placed after cutoff, or containing a build-to-order item (custom PCB, 3D print, laser cut, custom battery pack), dispatch once that item is ready. You'll see the applicable dispatch estimate at checkout and in your order confirmation email.
Orders ship via our courier partners; the courier and tracking number are shared once the order is dispatched. Shipping charges, where applicable, are shown at checkout before payment.
Risk in the goods — responsibility for their physical condition — passes to you upon delivery to the address on your order, or to the person accepting delivery on your behalf. This is exactly why the inspection window below exists: to give you a defined, fair opportunity to identify and report anything that went wrong in transit before that risk transfer becomes final.
You have 3 working days from the date of delivery to inspect your shipment and confirm receipt. Within this window, check that:
If you raise no issue within this window, the order is treated as received in good condition, and any subsequent claim of transit damage or DOA is handled under manufacturer warranty (see Terms & Conditions) rather than as a shipping issue.
Working days excludes Sundays and applicable national/state holidays. The window starts the calendar day after the courier's delivery scan.
To report damage, breakage, or a dead-on-arrival component within the 3-working-day window, email sales@picmychip.com with your order number and:
Claims submitted without this photographic/video evidence, or submitted after the 3-working-day window has closed, cannot be processed as a shipping claim — they're routed to manufacturer warranty support instead, which may carry different timelines and outcomes.
Verified transit-damage and DOA claims are resolved by replacement where stock allows, or refund per the Cancellation & Refund Policy, at no cost to you — no return shipping charge, no restocking fee. We acknowledge a report within 24 to 48 business hours and aim to resolve it within 5 to 7 business days of receiving your evidence.
If a shipment is returned to us as undeliverable (incorrect address, repeated failed delivery attempts, or refusal at the door), we'll contact you to arrange redelivery at your cost or a refund of the product value, less the original outbound shipping charge.
For tracking, delivery, or inspection questions: sales@picmychip.com.